The back office is where hotels quietly win or lose money. We know — we've run it across 100+ properties: night audits, month-end closes, chargeback fights. Every transaction verified. Every number audit-ready.
That expertise comes two ways: expert teams who do the work for you, or the Operations Suite — Studio OMS, GroupDesk, and ContractWatch — licensed per hotel, never per user. Either way, you get a back office you never have to think about.
Our range of services covers the core operations of the hotel industry with expert human oversight.
Daily balancing, verification, credit card settlement, and system roll-overs ensuring audit-ready figures every morning.
Learn moreMonthly forensic PMS reconciliation with fraud detection, access controls, and compliance verification to protect your revenue.
Learn moreMulti-source transaction capture ensuring unbroken chain of custody from payment to bank settlement.
Learn moreTravel agent commissions, loyalty programs, meeting broker billing with high-touch manual verification.
Learn moreImmediate review of brand invoices, identifying overbilling and recovering thousands in overcharges.
Learn moreProactive fraud detection, documentation, and specialized expertise to minimize chargeback losses.
Learn moreReal-time monitoring across all platforms with hands-on resolution preventing brand penalties.
Learn moreHigh-volume CLC, GOV, and corporate contract compliance with accurate invoicing and payment follow-up.
Learn morePersonalized rate strategy with multiple daily forecasts and human expertise, not algorithms.
Learn moreDedicated sales teams maximizing conversions and protecting margins through expert proposals.
Learn moreUS GAAP certified accountants providing full-service bookkeeping and audit-ready documentation.
Learn moreSales & occupancy tax data collection, calculation, compliance, and timely filing with record-keeping.
Learn moreSoftware born from our services. Licensed per hotel, never per user — endpoint visibility into everything hospitality, from one vantage point. Your own domain, your data, your people in charge.
One partner for the work and the visibility — run by operators, priced for hotels, honest about AI.
The people on your account ran night audits and closed hotel books for a living. You get operators who know the work — not a ticket queue.
We keep a limited client list so every property gets senior eyes. Your success is the whole business model.
Our teams do the heavy lifting; our software gives you the vantage point. Use either — or both — with one partner accountable for the outcome.
Whether we run your back office or you run our software — your books, documents, and history stay under your control, on your own domain, exportable any time.
In our services and our software alike, AI reads, flags, and summarizes — it never replaces hospitality judgment. People make every call.
Services scoped to your engagement. Software licensed per hotel, never per user. Flat and predictable on both sides — no upsell ladder anywhere.
Owners and GMs on what changes when the back office runs itself — and everything is visible from one place.
“Before Hands On Hotels, I was constantly worried about what I might be missing in our financials. Now I have complete confidence in every number. Their team found Agency invoice errors worth $43,000 that I never would have caught.”
“Maintaining brand's standards while managing daily operations was overwhelming our small team. The Hands On Hotels team handles all back-office verification. Our recent brand audit passed with flying colors.”
“As our portfolio grew from one property to five, maintaining financial control became impossible without serious help. Now I have real-time confidence in the financial health of every hotel.”
We're operators first. Human experts run your night audit, books, and sales — professional judgment software alone can't deliver. And because we run hotels every day, we also build the Operations Suite: software that gives you the same vantage point our teams use. Services, software, or both — one accountable partner.
Every team member is trained in our documented, systematic processes and hospitality-specific accounting standards. We employ multi-layer review protocols where nothing is missed, and every transaction is verified by multiple specialists.
Absolutely. We're designed to complement your internal team. We handle the time-consuming verification and compliance work, freeing your accountants to focus on strategic financial management. Most clients find this combination delivers optimal results.
After our initial consultation and onboarding process (typically 5–7 business days), our teams integrate with your PMS and begin daily operations immediately. For night audit services, we can often start within the first week.
Our documentation and verification processes ensure you're always audit-ready. We maintain comprehensive records, reconciliation reports, and supporting documentation. We can coordinate directly with auditors on your behalf.
We work with all major property management systems including Opera (Oracle Hospitality), OnQ (Wyndham), Maestro, Cloudbeds, RoomKey, Hotelogix, and many others. Our teams are trained across multiple platforms.
We believe in earning your business every month through excellent service. While we prefer ongoing partnerships, we don't lock clients into long-term contracts. Our client retention comes from delivering consistent value.
We take confidentiality extremely seriously. All team members sign NDAs, we maintain strict data security protocols, and we follow PCI compliance standards. Your financial data is protected with enterprise-grade security measures.
Our own hotel software, born from our services: Studio OMS for operations, GroupDesk for group sales and catering, and ContractWatch for contracts. Licensed per hotel and hosted on your hotel's own domain — the same tools our service teams use every day.
No. The suite stands on its own, licensed per hotel — never per user. And if you're a qualifying services client, suite access is included at no extra cost.
Per hotel — flat and predictable, never per user, so your whole team can use it. Ask us for current pricing for your property.
Strategically, in our services and software alike: AI reads, flags, and summarizes so people can act sooner. It never replaces hospitality judgment — your people make every call.
Schedule a confidential consultation to discuss how our expert teams can provide the financial oversight and professional standards your property deserves.
Ready to experience operational certainty? Reach out for a confidential consultation about your property's needs.
