Hospitality is no longer simple — today's operations are a maze of tasks, systems, and pressure points. At Hands On Hotels, we empower hotel owners and managers by taking over the heavy lifting of back-office operations, so you can stay focused on delivering exceptional guest service.
Expert human oversight ensuring every transaction is verified, every policy followed, and every detail meets professional standards.
Hospitality is no longer simple — today's operations are a maze of tasks, systems, and pressure points. At Hands On Hotels we empower hotel owners and managers by taking over the heavy lifting of back-office operations.
We help reinforce your mission. Our expert team steps in where operational stress begins by transforming reactive and crisis-driven management into a calm, confident, and controlled rhythm.
Our systematic approach ensures every transaction is verified, every policy is followed, and every detail meets professional standards. With dedicated teams who understand hospitality finance, we provide the operational certainty that hotel owners need to sleep well at night.
Our range of services covers the core operations of the hotel industry with expert human oversight.
Daily balancing, verification, credit card settlement, and system roll-overs ensuring audit-ready figures every morning.
Learn moreMonthly forensic PMS reconciliation with fraud detection, access controls, and compliance verification to protect your revenue.
Learn moreMulti-source transaction capture ensuring unbroken chain of custody from payment to bank settlement.
Learn moreTravel agent commissions, loyalty programs, meeting broker billing with high-touch manual verification.
Learn moreImmediate review of brand invoices, identifying overbilling and recovering thousands in overcharges.
Learn moreProactive fraud detection, documentation, and specialized expertise to minimize chargeback losses.
Learn moreReal-time monitoring across all platforms with hands-on resolution preventing brand penalties.
Learn moreHigh-volume CLC, GOV, and corporate contract compliance with accurate invoicing and payment follow-up.
Learn morePersonalized rate strategy with multiple daily forecasts and human expertise, not algorithms.
Learn moreDedicated sales teams maximizing conversions and protecting margins through expert proposals.
Learn moreUS GAAP certified accountants providing full-service bookkeeping and audit-ready documentation.
Learn moreSales & occupancy tax data collection, calculation, compliance, and timely filing with record-keeping.
Learn moreWe deliver operational certainty through expert human oversight, not automation.
Our teams handle the intensive back-office work, allowing you to focus on guest experiences and property excellence. Reclaim your time for what matters most.
We maintain a limited client roster to ensure every property receives dedicated, personalized attention. Your success is our success.
Redirect your staff's energy from repetitive verification to strategic initiatives and revenue-generating activities.
Human judgment remains essential. Our experts manually verify transactions, identify anomalies, and ensure compliance — because financial integrity demands professional oversight.
Our US GAAP certified accountants understand hotel finance complexities from PMS systems to franchise requirements — ensuring the highest professional standards.
Transform reactive, crisis-driven management into calm, confident, controlled operations. The operational certainty hotel owners need to thrive.
See how our teams provide operational certainty and financial peace of mind.
“Before Hands On Hotels, I was constantly worried about what I might be missing in our financials. Now I have complete confidence in every number. Their team found franchise invoice errors worth $43,000 that I never would have caught.”
“Maintaining brand's standards while managing daily operations was overwhelming our small team. The Hands On Hotels team handles all back-office verification. Our recent brand audit passed with flying colors.”
“As our portfolio grew from one property to five, maintaining financial control became impossible without serious help. Now I have real-time confidence in the financial health of every hotel.”
Software can process transactions, but only human experts can verify accuracy, identify anomalies, and ensure compliance with complex regulations. Our teams provide professional judgment, systematic verification, and deep hospitality finance expertise — something automation alone cannot deliver.
Every team member is trained in our documented, systematic processes and hospitality-specific accounting standards. We employ multi-layer review protocols where nothing is missed, and every transaction is verified by multiple specialists.
Absolutely. We're designed to complement your internal team. We handle the time-consuming verification and compliance work, freeing your accountants to focus on strategic financial management. Most clients find this combination delivers optimal results.
After our initial consultation and onboarding process (typically 5-7 business days), our teams integrate with your PMS and begin daily operations immediately. For night audit services, we can often start within the first week.
Our documentation and verification processes ensure you're always audit-ready. We maintain comprehensive records, reconciliation reports, and supporting documentation. We can coordinate directly with auditors on your behalf.
We work with all major property management systems including Opera (Oracle Hospitality), OnQ (Wyndham), Maestro, Cloudbeds, RoomKey, Hotelogix, and many others. Our teams are trained across multiple platforms.
We believe in earning your business every month through excellent service. While we prefer ongoing partnerships, we don't lock clients into long-term contracts. Our client retention comes from delivering consistent value.
We take confidentiality extremely seriously. All team members sign NDAs, we maintain strict data security protocols, and we follow PCI compliance standards. Your financial data is protected with enterprise-grade security measures.
Schedule a confidential consultation to discuss how our expert teams can provide the financial oversight and professional standards your property deserves.
Ready to experience operational certainty? Reach out for a confidential consultation about your property's needs.