Service Overview
Chargebacks represent a significant and growing threat to hotel revenue. Without proper management, hotels can lose thousands monthly to fraudulent claims, undocumented disputes, and missed response deadlines.
Our Chargebacks Management service provides end-to-end protection—from proactive fraud detection at check-in to aggressive representment of disputed charges.
We maintain detailed documentation protocols that dramatically improve win rates, and our specialized knowledge of payment processor requirements ensures timely, compliant responses.
Our approach reduces chargeback ratios, protects merchant account standing, and recovers revenue that would otherwise be lost.
Detailed Components
Proactive Fraud Prevention
Implementation of front-desk protocols and system alerts that identify potentially fraudulent transactions before they result in chargebacks.
Documentation Management
Systematic collection and organization of supporting evidence—folios, authorization records, signed agreements—needed to win representment cases.
Representment Processing
Expert preparation and timely submission of chargeback responses, ensuring compliance with processor requirements and maximizing win rates.
Analytics & Reporting
Detailed tracking of chargeback trends, win rates, and financial impact with recommendations for reducing future exposure.
Why This Service Matters
Reduced chargeback losses
Higher representment win rates
Merchant account protection
Proactive fraud prevention
Complete documentation systems
Ongoing trend analysis
Interested in Chargebacks Management?
Schedule a consultation to discuss your specific needs and how our expert teams can help.