Service Overview
Online reviews directly impact revenue, brand standing, and guest perception. Major franchise brands impose penalties for low review scores, and potential guests make booking decisions based on review content.
Our Guest Review Management service monitors all major review platforms in real-time, providing professional, thoughtful responses that demonstrate your commitment to guest satisfaction.
We don’t just respond—we analyze feedback patterns, identify operational issues, and escalate concerns that require management attention, turning reviews into actionable intelligence.
Our approach protects your online reputation, prevents brand penalties, and creates a feedback loop that continuously improves guest experience.
Detailed Components
Multi-Platform Monitoring
Real-time monitoring of TripAdvisor, Google, Booking.com, Expedia, brand platforms, and social media for new reviews and mentions.
Professional Response Management
Thoughtful, brand-appropriate responses to all reviews—positive and negative—that demonstrate genuine care for guest experience.
Sentiment Analysis & Reporting
Detailed analysis of review trends, sentiment patterns, and emerging issues with regular reports and actionable recommendations.
Escalation Protocols
Immediate escalation of critical reviews, safety concerns, and operational issues to management with recommended resolution actions.
Why This Service Matters
Protect online reputation
Prevent brand score penalties
Professional review responses
Identify operational issues early
Improve guest satisfaction scores
Turn feedback into improvements
Interested in Guest Review Management?
Schedule a consultation to discuss your specific needs and how our expert teams can help.