From first RFP to signed contract to final pickup — one workspace for the whole group and catering funnel.
Group business is where hotels make real money — and where deals quietly die in inboxes. GroupDesk gives your sales effort a single pipeline: every inquiry, RFP, site visit, proposal, contract, and room block, from first touch to final pickup.
Send a branded proposal in minutes, not days. Combine guest rooms, function space, and F&B on one quote. Get contracts signed electronically with cutoff dates, attrition, and concessions captured where the whole team can see them — not buried in someone’s sent folder.
After the signature, GroupDesk keeps working: block pickup tracking against cutoff, rooming-list deadlines, and account history that tells the next negotiation what this group actually did last time.
The first credible proposal usually wins the group. Templates and rate guardrails get yours out same-day.
Inquiry, RFP, proposal, contract, pickup — one view for the whole property, not six spreadsheets and a whiteboard.
Cutoffs, attrition, comp terms, and concessions captured as structured terms — not prose only the DOS remembers.
Live block pickup against cutoff dates, so you release or extend rooms on facts instead of hope.
What they paid, what they ate, what went sideways — surfaced automatically before the next call.
Win rates and group revenue by segment, account, and salesperson — without exporting anything.
A pipeline view tuned for hotel sales — inquiry, site visit, proposal, contract, definite — not generic SaaS deal stages.
Templates with your property’s brand, photos, and standard terms. Quote guest rooms, meeting space, and catering together.
Send, redline, and countersign electronically. Fully executed copies land back in the account record automatically.
Blocks, cutoff dates, attrition thresholds, and live pickup — with alerts before deadlines cost you money.
Banquet menus, room rental, AV, and guest rooms combined on a single proposal and a single contract.
Every past program, rate, and post-event note attached to the account — institutional memory that survives turnover.
We set up your proposal templates, banquet menus, function space, and standard contract terms during onboarding.
Inquiries from any channel land in one place. Nothing waits in a personal inbox.
Branded proposal out same-day, e-sign contract behind it, structured terms captured automatically.
Watch pickup against cutoff, catch attrition risk early, and close out with post-event notes that feed the next deal.
This isn't old SaaS. The Hands On Operations Suite is licensed per hotel — flat and predictable, never per user — so your team's size never changes the bill. Each hotel runs on its own custom domain and keeps full control of its data. Suite access is also included with qualifying Hands On service engagements.
Schedule a DemoGroupDesk comes with the Hands On Operations Suite, licensed per hotel — flat and predictable, never per user — so your whole sales effort can live in it.
It’s a hotel group-sales CRM: pipeline, proposals, contracts, blocks, and account history. It deliberately skips the enterprise-CRM bloat a hotel sales office never uses.
Yes — segments are configurable, and reporting breaks out win rate and revenue by segment, account, and rep.
For many independent and select-service hotels, yes. For hotels keeping a legacy S&C system, GroupDesk runs the pipeline and contracts in front of it.
Executed contracts stay on the account record, and key terms flow to ContractWatch — so cutoffs and renewal-relevant terms are visible to operations and ownership too.
You do. GroupDesk runs on your hotel’s own custom domain — accounts, contracts, and history stay under your control, exportable at any time.
Yes. Management companies with specific requirements can commission custom workflows, reports, and integrations — delivered as a separate development service on top of the suite licence.
Schedule a live walkthrough or talk to us about how it fits into your operations.