The operations command center for your hotel — tickets, housekeeping, preventive maintenance, and daily checklists in one place.
Every hotel runs on hundreds of small tasks a day — a guest complaint at the desk, a burned-out lamp in 214, a boiler inspection due next month, a checklist the night auditor signs off at 2 AM. Studio OMS turns that firehose into one tracked, accountable workstream.
Built by people who run hotels: any staff member can log an issue in seconds from the front desk or a phone. Every ticket gets an owner and a clock. Housekeeping sees a live room board. Preventive maintenance runs on a schedule instead of a memory. Managers see what’s open, what’s late, and who’s on it.
Multi-property operators get a portfolio dashboard with drill-down into any hotel. Single-property GMs get out from under sticky notes, group chats, and “I thought someone else had it.”
Every issue has an owner, a deadline, and an escalation path. “I forgot” stops being a system of record.
Maintenance sees out-of-order rooms the moment they’re flagged, and housekeeping sees the fix the moment it lands.
Equipment, rooms, and common areas on recurring schedules — problems get caught before guests find them.
Front desk, housekeeping, maintenance, and management share one live view — no radio tag, no group-chat archaeology.
Owners and regionals see open work, aging tickets, and PM compliance across every property at a glance.
Faster fixes and cleaner rooms show up where it counts — review scores and repeat bookings.
Log a guest issue, engineering task, or housekeeping request in seconds — from the desk, a phone, or a tablet on rounds.
Room status, assignments, rush rooms, and inspection results in real time — synced with the day’s arrivals.
Recurring schedules for equipment, rooms, and common areas, with full service history on every asset.
Opening, closing, night audit, brand-standard walks — digital checklists with photo proof and sign-off.
Every ticket has an owner and a clock. Breaches escalate automatically to the next person up.
One view across the portfolio; drill into any property, department, or team member.
Rooms, areas, equipment, teams, and your PM calendar — loaded for you as part of onboarding, usually within a week.
No training marathon: if they can send a text, they can open a ticket. Most teams are fluent in a day.
Daily stand-ups happen around live boards instead of paper lists — open, late, and done are visible to everyone.
PM compliance, ticket aging, and per-property trends roll up to one dashboard you can check from a phone.
This isn't old SaaS. The Hands On Operations Suite is licensed per hotel — flat and predictable, never per user — so your team's size never changes the bill. Each hotel runs on its own custom domain and keeps full control of its data. Suite access is also included with qualifying Hands On service engagements.
Schedule a DemoStudio OMS comes with the Hands On Operations Suite, licensed per hotel — flat and predictable, never per user — so put your whole team on it.
Typically under a week. We load your rooms, areas, equipment, and preventive maintenance calendar for you — your team just starts logging.
Neither. Studio OMS runs independently and manages the operational work your PMS doesn’t see — no integration needed to go live. If a PMS connection would help your operation, we build integrations on demand.
You do. Your suite runs on your hotel’s own custom domain, your data stays under your control, and you can export everything at any time.
Yes — that’s where it shines. Each property runs its own boards, and ownership sees the roll-up across the portfolio.
Logging a ticket is as simple as sending a text. Most teams are comfortable within a single shift, and we train your leads during onboarding.
Yes. Management companies with specific requirements can commission custom workflows, reports, and integrations — delivered as a separate development service on top of the suite licence.
Schedule a live walkthrough or talk to us about how it fits into your operations.